Frequently asked questions

Get a quote on our website with your pickup, destination, date and time, choose your vehicle and book online. Our team checks every booking and confirms it by email, usually within 15 minutes.

Yes. Enter the passenger's name and mobile number in the booking details so the chauffeur can contact them. The confirmation can be sent to you as well.

Yes. Before your pickup we send you the driver's first name, their private hire licence number and the vehicle registration. Our safety page explains how to check them.

Prices come from our published pricing for the journey, vehicle class and time of travel. Some popular routes, such as airport journeys, have fixed prices. We confirm the price before you travel.

Your quote is the fare for the journey and vehicle you choose, and lists anything added to it, such as airport parking. Waiting is free for 60 minutes at airports and 15 minutes at other pickups; after that it costs £0.50 a minute, charged in 5-minute steps. Meet and greet with a name board costs free where the airport or port offers it.

At the moment you pay on the day of travel, by cash and bank transfer. Your confirmation shows the fare agreed before you travel. Online card payment is planned for the future.

Yes: 10% extra for pickups between 23:00 and 05:00, 20% extra on public holidays, and £10 extra when booked less than 4 hours before pickup. If a surcharge applies to your journey, it is already included in your quote, so there are no surprises.

Our team checks your flight status before your pickup, so we know about delays or early arrivals. Please give us your flight number when you book. This is a manual check by our team, not an automatic tracking system.

Where meet and greet is available and booked, your chauffeur waits in the arrivals area with a name board. Pickup arrangements for each airport are explained on its page.

Our standard free waiting time at airports is 60 minutes, and each airport page shows the time for that airport. After the free time, waiting costs £0.50 a minute, charged in 5-minute steps.

We cover all the main London airports, including Heathrow, Gatwick, Stansted, Luton, London City and Southend. See our airport transfers page for the full list.

Each vehicle class has a stated passenger and luggage capacity, shown on our fleet page and when you choose a vehicle. If you are unsure, choose a larger vehicle or tell us what you are bringing.

Yes, on request. Tell us the child's age and weight when you book so we can arrange the right seat. Availability is confirmed with your booking.

Usually, yes. Please mention large or unusual items in your booking notes so we can make sure the vehicle has room.

Yes. Contact us or use the manage link in your confirmation. Changes to time, route or vehicle may change the price, and we will confirm any change with you.

Cancelling is free at least 24 hours before pickup, 50% of the fare between 12 and 24 hours before pickup, and the full fare less than 12 hours before pickup. The full details are in our cancellation policy.

If we cannot find or reach you once the free waiting time is over, the booking may be treated as a no-show, and the charge is the full fare. Please keep your phone on and tell us about any delay as soon as you can.

Yes. Tell us about any mobility needs when you book, including folding wheelchairs or walking aids, so we can suggest a suitable vehicle and allow extra time. Assistance dogs are always welcome.

Please contact us before booking to discuss your needs. We will tell you honestly what we can arrange for your journey.