Cancellation policy

We understand plans change. This policy explains how to change or cancel a booking and when a charge applies. It forms part of our Terms and Conditions.

1. How to change or cancel

• Use the manage booking link in your confirmation email, or
• call or WhatsApp us on +44 7520 654964, or email info@modenlinktravelltd.com.

The time we receive your request is the time we use to work out any charge. We will confirm every change or cancellation by email.

2. Cancellation charges

• More than 24 hours before the pickup time: free.
• Between 24 hours and 12 hours before the pickup time: 50% of the journey price.
• Less than 12 hours before the pickup time: 100% of the journey price.

For a return booking, each journey is treated separately.

3. No-shows

If you are not at the pickup point and we cannot reach you by the end of the free waiting time, the driver may leave, and the booking counts as a no-show. A no-show is charged at 100% of the journey price.

Free waiting time is 60 minutes from the actual landing time at airports and 15 minutes from the booked pickup time everywhere else. Please call us if you are running late — we will always try to help.

4. Delayed flights, ships and trains

If you gave us your flight, ship or train details, we check for delays and move your pickup at no cost. A delayed arrival is not a no-show. If your flight is cancelled or diverted, contact us as soon as you can, and we will cancel or rearrange your booking free of charge.

5. Changes

We will always try to make the changes you ask for. If a change makes the journey longer or needs a different vehicle, we will tell you the new price before we confirm it. Bringing a journey forward to within 2 hours of the new pickup time is treated as a new booking, subject to availability.

6. If we cancel

If we have to cancel a confirmed booking, or your driver arrives more than 30 minutes late, there is no charge, and we will refund anything you have paid in full.

7. Refunds

Refunds are made using the same payment method, or by bank transfer if you paid in cash, normally within 5 working days of the cancellation.