Lost property

 If you have left something in one of our vehicles, contact us as soon as possible. The sooner you tell us, the more likely we can get it back to you.

1. Reporting a lost item

• Call or WhatsApp us on +44 7520 654964, or email info@modenlinktravelltd.com.
• Tell us your booking reference (or the date, time and route of your journey), what the item is and anything that helps us identify it.

We will check with the driver and let you know whether the item has been found.

2. Items our drivers find

Drivers check their vehicle after every journey. Anything they find is handed to us and recorded, as our licence requires. We try to contact the passenger who travelled last as soon as we can.

3. How long we keep items

We keep found items safely for 1 months. After that, items that have not been claimed may be donated to charity or disposed of responsibly. Perishable or unhygienic items, and anything dangerous, may be disposed of sooner. Items such as passports and bank cards may be handed to the police or the issuing authority.

4. Getting your item back

• Collection: you can collect the item from an agreed place in London. Please bring photo ID.
• Delivery: we can bring it to you, or post it by tracked delivery. There is a charge for this, which we will agree with you first.

5. Our responsibility

We do our best to look after items left in our vehicles, but we are not responsible for loss of or damage to items left behind. Please keep valuables with you during the journey.